Shipping & Delivery Policy
Transparent delivery information for our donors
Learn about how Mangalam Charitable Trust handles delivery of donation receipts, certificates, and promotional materials to our valued supporters.
Policy Highlights
Last Updated
About Our Delivery Services
Mangalam Charitable Trust is committed to ensuring that all donation-related documents, certificates, and materials reach our donors and stakeholders in a timely and secure manner. This policy outlines our delivery procedures, timelines, and commitment to service excellence.
As a charitable organization, we primarily deliver digital documents. Physical deliveries are made for certificates of appreciation, annual reports, and special recognition items for our valued donors.
1. Items We Deliver
Digital Deliveries (Instant)
Tax Receipts
80G donation receipts sent via email within 24 hours
Donation Confirmations
Instant email confirmation upon successful payment
Impact Reports
Quarterly updates on how your donation made a difference
Newsletters
Monthly digital newsletters with trust updates
Physical Deliveries
- Certificate of Appreciation: For donors contributing above ₹50,000
- Annual Reports: Printed annual reports for major donors and partners
- Promotional Materials: Brochures, event invitations, and campaign materials
- Corporate Partnership Documents: MOUs and partnership agreements
2. Processing & Delivery Times
Digital Documents
Physical Deliveries
Note: Delivery times may vary during festive seasons, natural calamities, or unforeseen circumstances beyond our control. We appreciate your patience during such times.
3. Delivery Methods & Partners
Email Delivery
- • Tax receipts and confirmations
- • Impact reports and newsletters
- • Event invitations and updates
- • Digital certificates
Courier Services
- • Physical certificates
- • Annual reports and publications
- • Promotional materials
- • Partnership documents
Our Delivery Partners
We work with trusted courier services to ensure safe and timely delivery of physical items:
India Post
Speed Post
Professional Couriers
Express Delivery
Hand Delivery
Within Mumbai
Delivery Costs
All Deliveries are FREE
Mangalam Charitable Trust bears all delivery costs for donation receipts, certificates, and materials sent to our donors and stakeholders. There are no hidden charges or delivery fees.
4. Tracking & Updates
Digital Items
- • Instant email confirmation
- • Check spam/promotions folder if not received
- • Download from donor portal anytime
- • Request resend via email
Physical Items
- • Tracking number sent via email
- • SMS updates on delivery status
- • Contact us for tracking support
- • Signature on delivery required
Delivery Status Updates
Processing
Your item is being prepared for dispatch
Dispatched
Your item is with our courier partner
In Transit
Your item is on its way to you
Delivered
Your item has been successfully delivered
5. Delivery Issues & Support
Common Issues & Solutions
Didn't receive digital receipt?
Check spam/promotions folder or contact us for resend within 24 hours
Physical delivery delayed?
Contact us with your tracking number for investigation and resolution
Wrong address provided?
Inform us immediately. We'll attempt address correction with courier partner
Damaged delivery?
Refuse acceptance and contact us. We'll arrange replacement shipment
Undelivered Items
If a physical item is returned to us as undelivered, we will:
- • Contact you to verify address
- • Reattempt delivery to correct address
- • Offer alternative delivery method
- • Arrange pickup from our office if needed
Address Updates
To update your delivery address:
- • Email us with new address
- • Provide reference number if applicable
- • Updates processed within 1 business day
- • Confirmation sent via email
6. International Donors
For our international donors and supporters:
- All donation receipts are sent digitally via email (instant delivery worldwide)
- Physical certificates for major donors can be arranged (delivery time varies by country)
- International courier charges are borne by the trust for major donors
- Alternative: Pick up certificates during your visit to India
7. Important Terms
Delivery Attempts
Couriers typically make 2-3 delivery attempts before returning items to sender
Delivery Confirmation
Signature or OTP verification required for physical deliveries
Retention Period
Undelivered items held for 30 days before disposal as per policy
Force Majeure
Delays due to natural disasters, strikes, or government restrictions are beyond our control
Contact Support
Mangalam Charitable Trust
Address
E-6, 5th FLR 2. Dimpal APT, CHS
Jerbai Wadia Road, Parel
Mumbai - 400012, Maharashtra, India
Phone
+91 9326833121 / +91 9321837673
Support Hours
Monday - Friday
10:00 AM - 6:00 PM IST
Saturday
10:00 AM - 2:00 PM IST
Response Time: We typically respond to delivery queries within 24 hours on business days.
For urgent delivery issues:
Call us during business hours or email with "URGENT" in the subject line